Frequently Asked Questions
Does High on Fuel® ship internationally?
Yes, High on Fuel® provides worldwide shipping. Shipping costs and times may vary based on your location.
Are duties and taxes included on my order?
EUROPEAN UNION
High on Fuel® covers all duties & taxes on EU orders. Please note that some countries may require you to provide additional customs information to our carriers to receive your order.
USA & CANADA
High on Fuel® covers all duties and taxes on US and Canadian orders. Please note that carriers may require you to provide additional customs information to receive your order.
UNITED KINGDOM
Duties and taxes do not apply.
OTHER INTERNATIONAL
For orders outside the territories listed above - duties and taxes may apply and are the recipient's responsibility. Some countries may require you to provide additional customs information to our carriers to receive your order.
If you believe you got incorrectly charged for duties and taxes, please get in touch.
How long does shipping take?
Shipping times vary based on your location.
All orders get shipped within 24 hours. You will receive your package within 7-12 business days. Delivery may take longer, depending on your location.
Every product High on Fuel® sell is carefully handcrafted and stitched to perfection. We use no automatic machines or robots. Every process is manually done (like reputable designer brands). You paid for a white glove, a 5-star product, and that is exactly what you will get.
We get to know each and every one of our customers as we create orders one by one to show how much we appreciate your business.
What is the return policy?
WE ONLY ACCEPT RETURNS/EXCHANGES OR GIVE STORE CREDIT.
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@highonfuel.com.
How do I find the correct size for High on Fuel® products?
Most products are true to size. High on Fuel® provides a detailed size chart on our website. Measure yourself according to our guidelines, considering chest, waist, hips, and inseam measurements. Size charts are located on the product page right under product title. Our size charts can recommend you based off your measurements what size is most suitable for you. If you’re unsure, reach out to our customer support for personalized assistance.
Can I customize my High on Fuel® order?
Unfortunately, High on Fuel® does not offer customization for individual orders. However, their limited-edition designs are meticulously crafted to stand out.
Are High on Fuel® products restocked?
No, High on Fuel® products are limited edition, and there are no restocks. Once they're gone, they're gone!
Are High on Fuel® products unisex?
Yes! Many of High on Fuel® designs are gender-neutral, allowing everyone to express their unique style.